Services & Pricing
Residential Management Services and What They Cost
The full operational scope WhiteStone takes on for Lorain, Cuyahoga, and Summit County rental owners — leasing, screening, rent collection, maintenance, inspections, and reporting — with the fees stated up front.
Fees
Straightforward fees tied to actual work.
WhiteStone keeps its core pricing easy to understand. Ongoing management is charged only when a unit is occupied, while finding and placing a new tenant is handled as a separate leasing service.
Monthly property management fee
$99per occupied unit, per month
No $99 monthly management fee is charged while a unit is vacant.
- Rent collection and resident communication
- Maintenance and vendor coordination
- Lease-date and routine property follow-up
- Monthly owner statements and organized records
- Owner communication through AppFolio
Tenant placement (leasing)
One month's rentcapped at $1,500
Charged when a new tenant is found and placed. The fee equals one month’s rent but will not exceed $1,500.
- Rent-ready and pricing guidance
- Listing preparation and marketing
- Inquiry and showing coordination
- Application processing and consistent screening
- Lease and move-in coordination
Final contractual terms are governed by the signed management or leasing agreement.
For Owners
Managing a rental should not feel like a second job.
Most owners we talk to are not looking for hype — they want a dependable operator who handles the day-to-day so they can focus on the rest of their life or portfolio. Common friction points we hear:
- Vacancy and leasing delays
- Inconsistent screening processes
- Maintenance coordination
- Rent collection follow-up
- Communication with residents
- Keeping organized records
- Knowing when to repair, improve, hold, or sell
What WhiteStone Handles
The operational scope of management
A practical view of what goes into managing a residential rental. Specific scope is confirmed during the property review — see fees below.
Leasing strategy
Pricing, positioning, and timing tailored to the property and submarket.
Rental marketing
Listings prepared with clear photography, accurate details, and broad syndication.
Showing coordination
Self-tour and agent-assisted scheduling coordinated through ShowMojo.
Application process
Standardized online applications with consistent documentation requirements.
Resident screening process
Documented criteria applied uniformly and in line with fair-housing standards.
Lease coordination
Lease preparation, signing, move-in documentation, and renewal handling.
Rent collection systems
Online rent payment via AppFolio with consistent follow-up procedures.
Maintenance coordination
Resident requests routed through trusted vendors with owner approval thresholds.
Owner communication
Direct contact and clear updates — not silence between statements.
Property condition checks
Periodic visual checks during the lease term with notes shared back to ownership.
Portfolio and investor support
Operational input for owners thinking about a second property or longer-term plans.
How It Works
A clear path from review to ongoing management
- 01
Property review
We walk through the property, scope, and your goals to confirm fit.
- 02
Rental positioning and leasing plan
Pricing context, light prep recommendations, and a leasing timeline.
- 03
Marketing and showing coordination
Listing preparation, syndication, and scheduled showings via ShowMojo.
- 04
Application and lease process
Standardized applications, screening, lease signing, and move-in.
- 05
Ongoing management and owner communication
Rent collection, maintenance coordination, statements, and direct updates.
Owners We Serve
Built for the realities of residential rental ownership
Rate-locked owners
Homeowners who moved but kept the property because the mortgage rate is too good to give up. For some owners, keeping a property as a rental may be worth exploring — but only if the leasing, maintenance, and management plan make sense.
Accidental landlords
Owners who inherited a property or had a life change that turned a former primary residence into a rental.
Out-of-area owners
Owners living outside Northeast Ohio who need a local operator on the ground.
Local investors
Local owners building or refining a rental portfolio in the region.
Small portfolio owners
Owners with a handful of single-family or small multifamily properties.
Agents with landlord clients
Agents whose clients need rental operations or management support.
Investor-Aware Management
Not just collecting rent — understanding the asset.
WhiteStone treats a rental as an investment, not just a unit on a ledger. We share what we see in the field so owners can make clearer decisions about each property.
We do not make promises about returns, appreciation, cap rates, occupancy, or rent increases. Markets and properties vary.
- Rent context based on what we see in the local market
- Turnover observations across managed properties
- Maintenance decisions framed against the asset, not just the moment
- Leasing feedback from showings, applications, and renewals
- Buy / hold / sell conversations when an owner is weighing options
- Coordination between brokerage and management when both apply
Systems & Tools
Systems that support the operation
WhiteStone uses modern property management and leasing tools so owners and residents have a consistent experience day to day.
AppFolio Owner Portal
Statements, reports, and ownership documents in one place.
AppFolio Resident Portal
Online rent payment, maintenance requests, and resident communication.
ShowMojo Scheduling
Showing requests routed through a consistent scheduling workflow.
zInspector inspections
Detailed move-in, move-out, and periodic inspections with roughly 200 photos per inspection saved directly into AppFolio for a clear property record over time.
Rental listing distribution workflows
Listings prepared for distribution through standard rental syndication channels for broader resident reach.
Additional marketing channels when appropriate
Other marketing channels can be used when appropriate for the property and submarket.
RentCast rent analysis
Used for rent comparisons and market context during pricing conversations.
Property Management Review
Request a Property Management Review
Share a few details about the property and we’ll follow up to schedule a review.
Agent Partnerships
Have a client who needs management?
WhiteStone can support agents whose clients own or are buying rental property. The goal is simple: you keep the client relationship; we help with the rental operations.
FAQ